Refund Policy

 

Last Updated: 11 August 2026

At Klyra AI, we want customers to have a clear and straightforward experience when purchasing our Services.

This Refund Policy explains when you may request a refund for a Klyra AI subscription or other paid Service.

Klyra AI is operated by CSK BUSINESS SOLUTIONS LLP, a limited liability partnership established under the laws of India.

Registered Office:
Mentada, Vizianagaram, Andhra Pradesh, India - 535273

Refund Contact:
connect@klyra.ai

This Refund Policy forms part of the Klyra AI Terms and Conditions.

1. 7-Day Refund Window

Klyra AI offers a limited 7-day refund window for eligible new subscription purchases.

You may request a refund within seven (7) calendar days from the date of the original subscription purchase.

The refund request must be received by Klyra AI within the 7-day period.

The 7-day period begins on the date the subscription payment is successfully completed.

2. Refund Eligibility

To qualify for a refund under this Policy:

  1. the request must be submitted within seven (7) calendar days of the original subscription purchase;

  2. the subscription must be the original purchase of the applicable plan, unless Klyra AI expressly states otherwise;

  3. the Account must not have been used in a manner that substantially consumes or exhausts the subscription's available AI Capacity or other material usage allowance; and

  4. the request must not involve fraud, abuse, manipulation of the refund process, or a violation of the Klyra AI Terms and Conditions.

Klyra AI may review Account usage when determining whether a refund request qualifies.

3. AI Capacity and Usage

Klyra AI uses AI Capacity as a unified mechanism for measuring usage across its AI Operating System.

Different AI Apps and models may consume different amounts of AI Capacity depending on the type and complexity of processing.

Accordingly, refund eligibility is not calculated separately by Text, Audio, Image, Video, or other individual categories.

A refund request may be declined where the subscription has been substantially used, including where the customer has consumed a significant portion of the available AI Capacity or generated a substantial volume of AI outputs.

Klyra AI may consider the overall use of the Account rather than a single AI App.

This approach reflects the unified nature of Klyra AI's AI Operating System and avoids treating each AI capability as a separate subscription.

4. What Is Not Eligible for a Refund

Except where required by applicable law, refunds will generally not be available where:

  • the request is submitted more than seven (7) calendar days after the original purchase;

  • the subscription has been substantially or fully used;

  • the available AI Capacity has been substantially or fully consumed;

  • the customer has generated substantial amounts of content or media through the Services;

  • the customer has materially used resource-intensive AI Apps or models;

  • the Account has been used primarily for the purpose of obtaining Outputs and then requesting a refund;

  • the refund request relates to a renewal rather than the original subscription purchase, unless Klyra AI determines otherwise;

  • the Account has been suspended or terminated because of a material violation of the Terms and Conditions;

  • the request involves fraudulent, abusive, or deceptive conduct; or

  • the customer has already received a refund for the same transaction.

Nothing in this section limits any refund, cancellation, replacement, or other right that cannot lawfully be excluded under applicable law.

5. Subscription Renewal

Cancellation and refund are separate actions.

Cancelling a subscription prevents future renewal but does not automatically create a refund for the current billing period.

If you want to request a refund for an eligible purchase, you must submit a refund request in accordance with this Policy.

Unless otherwise stated, subscription renewals are not eligible for the 7-day refund window that applies to the original subscription purchase.

However, Klyra AI may consider exceptional circumstances at its reasonable discretion, including accidental renewals, duplicate charges, technical billing errors, or other situations where a refund is appropriate.

Nothing in this section limits mandatory rights available under applicable law.

6. How to Request a Refund

To request a refund, email:

connect@klyra.ai

Your request should include:

  • the email address associated with your Klyra AI Account;

  • the relevant subscription or transaction information;

  • the date of purchase;

  • the reason for the refund request; and

  • any other information reasonably required to verify the transaction.

We may request additional information where necessary to verify the Account or transaction.

Submitting a refund request does not guarantee that the refund will be approved.

7. Refund Review

After receiving a refund request, Klyra AI may review:

  • the purchase date;

  • subscription type;

  • Account status;

  • AI Capacity consumption;

  • AI App usage;

  • generated content;

  • relevant transaction information;

  • previous refunds;

  • cancellation status; and

  • other information reasonably necessary to determine eligibility.

We aim to review refund requests promptly.

Where a refund request is approved, we will notify you and initiate the refund.

8. Refund Amount

Where a refund is approved, Klyra AI will generally refund the amount paid for the eligible subscription transaction.

Where applicable law requires a different treatment, the legally required amount will apply.

Klyra AI will not impose an arbitrary administrative deduction from an otherwise approved refund.

However, certain amounts may be treated differently where they are:

  • separately identified and expressly non-refundable before purchase;

  • charged for a separate service;

  • required to be withheld or collected under applicable law; or

  • otherwise not legally recoverable as part of the original transaction.

Any such treatment will be communicated where applicable.

9. Taxes and Payment Processing Charges

Taxes, payment-processing charges, gateway fees, and other transaction-related amounts may be charged as part of a purchase.

The treatment of such amounts in a refund will depend on:

  • applicable law;

  • the nature of the charge;

  • the payment provider;

  • whether the amount is refundable by the provider; and

  • the circumstances of the refund.

Klyra AI will not automatically deduct payment gateway fees from every approved customer refund merely because a payment provider charged Klyra AI a processing fee.

Where a particular amount cannot legally or technically be refunded, Klyra AI will communicate the applicable treatment.

10. Refund Method

Approved refunds will generally be sent to the original payment method used for the purchase.

Payment providers commonly process refunds back to the original payment method. For example, Razorpay's normal refund process returns funds to the original payment method, although the time required for the refund to appear can depend on the payment method and banking network.

Where the original payment method cannot receive the refund, Klyra AI may request additional information or use another lawful refund method where reasonably necessary.

Klyra AI will not ask you to provide unnecessary sensitive payment credentials by email.

11. Refund Processing Time

Once a refund is approved and initiated, the time required for the funds to appear in your account depends on the payment provider, bank, card network, or other payment method.

Klyra AI will initiate an approved refund within a reasonable period.

Depending on the payment method, the refund may take several business days to appear in the customer's account.

For example, Razorpay currently states that normal refunds may take approximately 7-10 business days to reflect depending on the payment method and bank processing.

Klyra AI cannot control delays caused solely by a bank, card network, payment provider, or other external financial institution.

12. Failed or Duplicate Payments

If your payment is unsuccessful but your bank account or payment method was nevertheless charged, please contact us at:

connect@klyra.ai

We will investigate the transaction.

Where a payment was duplicated because of a technical or payment-processing error, Klyra AI will take reasonable steps to correct the duplicate charge.

13. Service or Technical Issues

If you experience a technical problem that materially prevents you from using a paid Service, please contact us as soon as reasonably possible.

We may investigate the issue and, depending on the circumstances, provide:

  • technical assistance;

  • restoration of access;

  • replacement usage or AI Capacity;

  • an extension of the subscription period;

  • a partial refund; or

  • another reasonable remedy.

The appropriate remedy will depend on the nature and duration of the issue.

A temporary outage or isolated technical issue does not automatically create an entitlement to a full refund.

14. Promotional, Discounted and Special Offers

Promotional plans, discounted subscriptions, credits, trials, special offers, or other promotional purchases may have additional refund conditions disclosed at the time of purchase.

Where special refund conditions are clearly displayed before purchase, those conditions may apply to the relevant promotion.

Any mandatory consumer rights under applicable law remain unaffected.

15. Free Trials and Free Services

Free Services, promotional credits, trial access, or other Services provided without payment are generally not eligible for monetary refunds.

If a paid subscription begins following a free trial, the refund eligibility of the resulting paid subscription will be determined according to the terms displayed at the time of purchase and this Refund Policy.

16. Cancellation

You may cancel your subscription through the available Account controls or by contacting Klyra AI.

Cancellation generally prevents future subscription renewal.

Unless otherwise required by law or expressly stated by Klyra AI, cancellation does not automatically result in a refund for the current billing period.

Where applicable, you may continue to access the paid Services until the end of the period for which you have already paid, subject to your Account remaining in good standing.

17. Chargebacks and Payment Disputes

If you believe that a charge was made incorrectly or that you are entitled to a refund, we encourage you to contact Klyra AI first at:

connect@klyra.ai

We will investigate the issue and attempt to resolve legitimate billing concerns promptly.

Nothing in this Policy prevents you from exercising rights available to you under applicable law or through your financial institution.

Where a chargeback or payment dispute is initiated, Klyra AI may provide the payment provider or financial institution with relevant transaction records and evidence concerning the transaction, Account activity, subscription status, cancellation, and refund history, as permitted by law.

Klyra AI reserves the right to dispute fraudulent or abusive chargebacks.

18. Refund Abuse

Klyra AI reserves the right to refuse or restrict refunds where there is reasonable evidence of:

  • repeated refund requests;

  • systematic creation and closure of Accounts to obtain refunds;

  • intentional exploitation of promotional offers;

  • fraudulent transactions;

  • payment fraud;

  • misuse of AI Capacity;

  • obtaining substantial Outputs before requesting a refund;

  • false refund claims; or

  • other abusive conduct.

This does not affect legitimate consumer rights that cannot lawfully be restricted.

19. Consumer Rights

This Refund Policy is intended to provide a voluntary refund framework for Klyra AI subscriptions.

Nothing in this Policy is intended to exclude, restrict, or waive any mandatory right or remedy available to a customer under applicable law.

Where applicable consumer-protection law provides a customer with a right to cancellation, refund, replacement, compensation, or another remedy that conflicts with this Policy, the applicable legal requirement will prevail to the extent of the conflict.

20. No Automatic Refund for Account Closure

Closing or deleting your Klyra AI Account does not automatically result in a refund.

Account deletion and subscription cancellation are separate actions.

If you are eligible for a refund, you must submit a refund request according to this Policy unless the applicable law provides otherwise.

21. Changes to This Refund Policy

Klyra AI may update this Refund Policy from time to time to reflect:

  • changes to our Services;

  • changes to subscription plans;

  • changes to payment providers;

  • changes to refund processes;

  • legal or regulatory requirements; or

  • improvements to our customer policies.

When material changes are made, we will take reasonable steps to provide appropriate notice where required.

The updated version will be published on this page with a revised Last Updated date.

Changes will generally apply prospectively and will not retroactively remove rights that already arose under the version applicable to an earlier purchase, except where required by law.

22. Contact Us

For refund requests, billing questions, or payment concerns, contact:

CSK BUSINESS SOLUTIONS LLP
Klyra AI

Mentada, Vizianagaram, Andhra Pradesh, India - 535273

Email: connect@klyra.ai

Website: https://klyra.ai/

We appreciate your trust in Klyra AI and will make reasonable efforts to handle billing and refund requests fairly, transparently, and promptly.